Call this a little bit of “thinking out loud”…
Recently, I conducted some interviews of a number of employees within a company. These grew out of an employee survey, and the company wanted a little more “what’s behind these responses” information. It made me think about what employees expect from their supervisors/managers/bosses – and, what those “leaders” expect from their employees.
And I got to thinking: what if there was a “contract, or a “pledge,” or a “promise” agreement of some kind, with both manager and employee buy-in? Let’s call it the “Manager-Employee Agreement.” What if every employee within an organization knew what to expect from his/her “manager/supervisor?” And what if every “manager” knew what to expect – what to count on – from every employee? And, what if each “delivered” what the other needed?
So, consider this a “beginning” list of items (yes, the “manager” portion is adapted from the Kouzes and Posner book, Encouraging the Heart). This really is a first draft. If you decided to create such an agreement, what would you take out; what would you add?
From the Manager/Supervisor/Boss:
#1 — I will be very clear with my expectations. You will know what doing a good job looks like.
#2 – I will pay attention to the work you do – not to look for fault, but to be attentive…
#3 – I will be available, for conversations, and consultation
#4 – I will reward you for a job well done
#5 – I will communicate fully about changes and developments and challenges within the organization
#6 – I will not show favoritism
#7 – I will provide adequate training opportunities, so that you can learn, and advance in your career
#8 – When you mess up, I will help you learn from your mistakes
#9 – I will care more about your success, and the success of our other team members, than I will about my “own” success
#10 – I will welcome your input of new ideas, innovative suggestions, and other suggestions of any kind
From the “Employee”:
#1 – I will be responsible – I will show up, on time, and get my work done to the high standard of our organization
#2 – I will strive for constant improvement
#3 – I will be honest and trustworthy at all times
#4 – I will take full advantage of training opportunities
#5 – I will fully support my fellow team members
Yes, the list for the “Manager” is much longer than the “Employee” list. I think this is as it should be. The “Manager” is responsible for the growth and success and overall performance of the team he/she manages and leads.
So, what do you think? A good idea? What changes would you make?