This is a mild rant. A while back, I flew a very, very well-known airline.  It was a typical flight – very crowded, not many people looking happy with the process.  Including the flight attendants, or the counter agents.  They all looked like, and acted like, they would rather be somewhere else – anywhere else.… Read More About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)