Tag: trust but verify

Just How Gullible (And Wrong) Can Randy Be? – (In Which I Admit To A Rather Embarrassing Mistake)

So, this morning I was presenting my synopsis of Prescription for Excellence, a terrific book about customer service excellence by Joseph Michelli.  In the midst of my presentation, I was talking about UCLA Health System’s commitment to innovation.  From the book: “Innovation distinguishes between leaders and followers.”  (Steve Jobs). The battlefield of business competition is… Read More Just How Gullible (And Wrong) Can Randy Be? – (In Which I Admit To A Rather Embarrassing Mistake)

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“Corporations Are Natural Sociopaths” – Insight from Geoffrey James (with a Smackdown of Ayn Rand)

Bob has a column up today about overrated business books – “7 Vastly Overrated Business Books.”  I read through the article linked to, written by Geoffrey James.  Admittedly it is only one man’s opinion about these books (Geoffrey James), but I found this provocative paragraph prompted by Ayn Rand’s Atlas Shrugged: Essentially Rand’s business philosophy is… Read More “Corporations Are Natural Sociopaths” – Insight from Geoffrey James (with a Smackdown of Ayn Rand)

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