In the writing skills course that we teach at Creative Communication Network, entitled Write Your Way to Success, we discuss how to handle e-Mails. Most of our participants claim they write e-Mails as more than 85% of the type of writing they do on the job. Obviously, writing e-Mails is often responding to other e-Mails. And, the… Read More Do You Allow e-Mail to Control Your Day?
This is a mild rant. A while back, I flew a very, very well-known airline. It was a typical flight – very crowded, not many people looking happy with the process. Including the flight attendants, or the counter agents. They all looked like, and acted like, they would rather be somewhere else – anywhere else.… Read More About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)
Co-founder of the Collective Wisdom Initiative, Alan Briskin is an organizational consultant, artist, and researcher. His co-authored book, The Power of Collective Wisdom, won the 2010 Nautilus Award in the category of business and leadership. One of his other books, Daily Miracles: Stories and Practices of Humanity and Excellence in Health Care, written with Jan… Read More Alan Briskin: An interview by Bob Morris
Conley is the founder and CEO of Joie de Vivre Hospitality, California’s largest boutique hotel company, founded in 1987. At the age of 26 with no industry experience, Chip created The Phoenix, taking a 1950s seedy motel and turning it into a world-renowned “rock ‘n roll hotel” that catered to celebrities as diverse as David… Read More Interview: Chip Conley
Burlingham joined Inc. magazine in January 1983 as a senior editor and became executive editor six months later, a position he held for the next seven years. In 1990, he resigned and became editor-at-large. He subsequently wrote two books with Jack Stack, the co-founder and CEO of Springfield Remanufacturing Corp. and the pioneer of open-book… Read More Interview: Bo Burlingham