Do You Allow e-Mail to Control Your Day?

In the writing skills course that we teach at Creative Communication Network, entitled Write Your Way to Success, we discuss how to handle e-Mails. Most of our participants claim they write e-Mails as more than 85% of the type of writing they do on the job. Obviously, writing e-Mails is often responding to other e-Mails. And, the… Read More Do You Allow e-Mail to Control Your Day?

About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)

This is a mild rant. A while back, I flew a very, very well-known airline.  It was a typical flight – very crowded, not many people looking happy with the process.  Including the flight attendants, or the counter agents.  They all looked like, and acted like, they would rather be somewhere else – anywhere else.… Read More About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)

Alan Briskin: An interview by Bob Morris

Co-founder of the Collective Wisdom Initiative, Alan Briskin is an organizational consultant, artist, and researcher. His co-authored book, The Power of Collective Wisdom, won the 2010 Nautilus Award in the category of business and leadership.  One of his other books, Daily Miracles: Stories and Practices of Humanity and Excellence in Health Care, written with Jan… Read More Alan Briskin: An interview by Bob Morris