In the writing skills course that we teach at Creative Communication Network, entitled Write Your Way to Success, we discuss how to handle e-Mails. Most of our participants claim they write e-Mails as more than 85% of the type of writing they do on the job. Obviously, writing e-Mails is often responding to other e-Mails. And, the… Read More Do You Allow e-Mail to Control Your Day?
This is a mild rant. A while back, I flew a very, very well-known airline. It was a typical flight – very crowded, not many people looking happy with the process. Including the flight attendants, or the counter agents. They all looked like, and acted like, they would rather be somewhere else – anywhere else.… Read More About Those “Unfriendly Skies” – Hire It Done, And Then Pretend You Are Good At It Yourself (or, How To Fail At Customer Service)