Hire Nice People – Oh, AND Teachable; Oh, AND…

Hire Nice People – Oh, AND Teachable; Oh, AND… I really liked the quote that I included in a recent blog post from the book Demand by Adrian Slywotzky.  It is about the restaurant Pret a Manger: “We hire happy people, and teach them to make sandwiches.”  I was telling this to a friend of… Read More Hire Nice People – Oh, AND Teachable; Oh, AND…

A Happy Place to Work? – Compare American Airlines to Pret a Manger

“We hire happy people and teach them to make sandwiches.” Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying).  Is anyone surprised?  The clues were always staring us in the face – at least,  in… Read More A Happy Place to Work? – Compare American Airlines to Pret a Manger