We have presented several books over the years that have featured empathy as an important skill for managers to exhibit. Obviously, the Kouzes and Posner best-seller, Encouraging the Heart (Jossey-Bass, 2003), includes many different references to empathy as a management tool in recognizing and reinforcing employee behavior. I was interested in a recent syndicated article… Read More Empathy Training May Not Be Genuine
It is an ancient need to be told stories. But the story needs a great storyteller. Thanks for all of it, Jo. Alan Rickman, speaking to/of Jo Rowling, shortly after his “final moments” as Severus Snape ———— There’s a letter making the rounds. Alan Rickman wrote it, and put it in a full-page ad in Empire… Read More “The Story Needs A Great Storyteller” – Alan Rickman (Severus Snape) Reminds Us Of The Centrality of Story
Honored and not diminished. That’s how we all want to feel. James M. Kouzes and Barry Z. Pozner, Encouraging the Heart: A Leaders Guide to Rewarding and Encouraging Others —– I have probably presented my synopsis of Encouraging the Heart by Kouzes and Posner more than any other book synopsis. (I presented this again at a… Read More When the Person at the Top is a Jerk – a lesson from Aaron Sorkin’s Sports Night (Casey Learns the Names)
Definition: Talent Management refers to the process of developing and integrating new workers, developing and retaining current workers, and attracting highly skilled workers to work for a company. ———– Talent…Management. The two words say so much. One, that everyone who works with you/for you is “talent.” Next, somehow, the talent has to be managed. But,… Read More Talent Management’s New Assignment – Building Confidence in Anxious and Uncertain Employees
One Size Fits All; Right?! – Not Any More. This is true in so many ways. And one way is “motivation.” In the old days, the days that Daniel Pink calls Motivation 2.0, motivation was simple. Carrots and sticks. Going back to the days of Frederick Winslow Taylor: You simply rewarded the behavior you sought… Read More One Size Fits All; Right?! – Not Any More (Motivation 3.0 Has Arrived)
First Friday Book Synopsis 