We have presented several books over the years that have featured empathy as an important skill for managers to exhibit. Obviously, the Kouzes and Posner best-seller, Encouraging the Heart (Jossey-Bass, 2003), includes many different references to empathy as a management tool in recognizing and reinforcing employee behavior. I was interested in a recent syndicated article… Read More Empathy Training May Not Be Genuine
Many people have asked me what are the keys to successful organizational change? The kind of change that will actually stick? This happened most recently late in the spring, when I facilitated a workshop on this topic at the American Society of Quality (ASQ) annual Cowtown Roundup in Fort Worth. The best-selling business book I co-authored… Read More Keys to Successful Change Initiatives
There are three hardcover business books that debuted on today’s Wall Street Journal best-selling list (May 28-29, p. C 16). They are: # 4 – NEVER SPLIT THE DIFFERENCE by Christopher Voss (Harper Business) # 5 – YOU DON’T HAVE TO BE A SHARK by Robert Herjavec (St. Martin’s Press) #10 – MAKERS AND TAKERS… Read More Three New Debut Best-Sellers
When Bill Lee and I wrote Organizing Change (San Francisco: Pfeiffer-Jossey Bass, 2003), we did so from a large-scale perspective. Our premise was that it is easier to consider change from a high-level such as a one that affects an entire organization, then, whittle it down to whatever level you want to use, such as a… Read More Our Book on Organizing Change Features Three Key Principles
On Friday, August 5, at our First Friday Book Synopsis, I will present a book entitled Touchpoints: Creating Powerful Leadership Connections in the Smallest of Moments (2011, San Francisco: Jossey-Bass). The book is part of the Warren Bennis series. This book is co-authored by Douglas Conant, who is the retiring President and CEO of Campbell Soup, and… Read More From Soup to Nuts? Maybe Not Even From Soup!
Charlene Li’s new business best-seller, Open Leadership (San Francisco: Jossey-Bass), is all about social technologies. The major premise from her book is that leaders need to let go. They must take the risk to expose their organizations to customers, suppliers, vendors, and competitors, or they will be left behind in the rapidly evolving marketplace. Be warned… Read More Li’s New Book May Not Be What You Think – Are All Systems Go?
Earlier this month, the Governor of Texas, Rick Perry, proposed that Texas abandon using traditional textbooks in public schools and replace them with computer technology. In the story, published by the Associated Press in newspapers across the country, Perry asked participants at a computer gaming education conference in Austin, “I don’t see any reason in the… Read More Hold on Governor Perry – Let’s Get it Right, not Faster!