“We hire happy people and teach them to make sandwiches.” Pret a Manger summarizes its personnel policies (from Demand, Adrian Slywotzky) ————— So American Airlines has filed for bankruptcy (Chapter 11 – the kind that lets them keep flying).  Is anyone surprised?  The clues were always staring us in the face – at least,  in… Read More A Happy Place to Work? – Compare American Airlines to Pret a Manger