Randy, what tips do you have for softening the tone in my e-mails without sacrificing efficiency? I find anything other than direct annoying, so I’m really at a loss. This was the question sent by a person in a professional, high-stress, fully-packed, heavily-scheduled job.  It is an understandable question. On the one hand, you want… Read More “Can You Help Me Soften The Tone In My E-Mails – Without Sacrificing Efficiency?”