Tag: competence

“Empathy” 1st, “Fix” 2nd – A Customer Service Basic!

I provide a seminar on customer service, and have a keynote presentation called The Customer Never Forgets.  I have studied customer service, read a lot about customer service, and written quite a bit on customer service. But more than anything else, I am a customer.  Constantly.  Practically every day.  Increasingly, my customer experiences are on-line.… Read More “Empathy” 1st, “Fix” 2nd – A Customer Service Basic!

Randy Mayeux1 Comment

Does Your Audience Find You Trustworthy? — 4 Components Of Ethos

“Persuasion is achieved by the speaker’s personal character when the speech is so spoken as to make us think him credible. We believe good men more fully and more readily than others: this is true generally whatever the question is, and absolutely true where exact certainty is impossible and opinions are divided. . . his… Read More Does Your Audience Find You Trustworthy? — 4 Components Of Ethos

Randy Mayeux2 Comments