Day: November 2, 2009

Customer Service 101 — 100 Things Restaurant Staffers Should Never Do

The rule is simple.  Do what is best for the customer, not what is most convenient for you. The New York Times has a terrific “most e-mailed” article by Bruce Buschel, “Herewith is a modest list of dos and don’ts for servers at the seafood restaurant I am building…” — 100 Things Restaurant Staffers Should… Read More Customer Service 101 — 100 Things Restaurant Staffers Should Never Do

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Jason Kidd summarizes success: “Read, React, Execute” — one of the jewels from What Americans Really Want…Really

What do Americans Really Want?  – One thing that they want is success, without paying for it… I’m working my way through the new Frank Luntz book, What Americans Really Want…Really.  It is my selection for this Friday at the First Friday Book Synopsis.  I heard him interviewed on the Krys Boyd Think program on… Read More Jason Kidd summarizes success: “Read, React, Execute” — one of the jewels from What Americans Really Want…Really

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