First Friday Book Synopsis

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Lucy Wins Best Comedy Television Scene on NBC Show – But Books Don’t Say She Was the Best!

If you watched NBC’s program narrated by Bette White on Sunday, September 1 about the 30 funniest moments in television history, you saw that the “I Love Lucy” chocolate factory candy scene was # 1.

You can watch the scene by clicking here.

Yes, that is funny.  I have to admit to you that I didn’t think most of the other 29 scenes on the show were very funny.  There were two exceptions – one was from the “Dick Van Dyke Show” at an auction, and another from “All in the Family,” where Edith stuffs a phone message in her bra.  I guess I just didn’t choose to use my time in the ’70’s and ’80’s watching sitcoms.  And, I still don’t today.

Back to Lucy.  The literature on Lucille Ball is not universally favorable.  While the biographies portray her as talented and driven, we can conclude that she was a flawed person.  (Of course, who isn’t?)  She doesn’t top Marilyn Monroe in the quantity of biographies written about a famous person, but she certainly had plenty.  Click here for a sampling from Amazon.com.  She was particularly “egged” in the tabloids when she disapproved of Patty Duke, at age 23, dating her son, Desi Arnaz, Jr., at age 17.   You can read a quick tracking of her life by clicking here.  Regardless of what people have written, there is no question that she brought great entertainment to millions of Americans for many years.

Did you watch that show on NBC?  Do you have a favorite comedy scene?  Let’s talk about it really soon.

Monday, September 2, 2013 Posted by | Karl's blog entries | , , , , , , , , , , , , | Leave a comment

King’s Speech was Great – But Not the Greatest!

I am frequently asked what I think was the greatest speech of all time.  I receive these questions since I coach professional presenters in the marketplace, as well as teach business presentations as part of the MBA program in the College of Business at the University of Dallas.  I think that many people like to benchmark features of their own presentations against famous speeches that they are familiar with.

Since we recently passed the 50th anniversary of the great “I Have a Dream” speech by the Reverend Martin Luther King, Jr., you have likely seen several editorials about the context, the speaker, and the speech.  I will not repeat any of these here as they are readily available for you.  There is no question in my mind that it is one of the greatest of all time, but it is not THE greatest.

That honor goes to the Reverend Jesse Jackson, who at the Democratic National Convention in 1988, gave the most inclusive presentation I have ever seen.  That evening, he put it all together.  There is no single presentation that I have seen which embodies all of the elements of successful speechmaking this well.  No matter what you wish to critique – projection, tone, eye contact, posture, gestures, language, verbal and vocal variety, storytelling, and on, and on, and on….this speech is a model.  I am especially impressed when I see how he touches all elements of his audience – young and old, white and black, rich and poor, able and disabled, male and female, and any other demographic classification that you want to examine.  I especially encourage you to watch Part 7 by clicking here.  He would be nominated for the presidency of the United States the next evening.  Had he been elected, I think he would have been powerful with foreign leaders, but would have had great difficulty passing legislation through his own bodies of congress.

Two other items about this speech stand out to me.  First, he has energy.  Even 75 minutes from the beginning, Jackson has the same enthusiasm he started with.  Second, he puts elements from the African-American pulpit into a political speech very successfully.  As you watch Part 7, note features such as repetition, parallelism, cadence, etc., which you would see any Sunday in this type of church.

So, for what it is worth, here is my list of the top five American speeches of all time, with links to a YouTube version of the speech where available:

1.  Rev. Jesse Jackson – 1988 Democratic National Convention

2.  President Ronald Reagan – Challenger Explosion Speech - January 28, 1986 – in just 4:40, he settles down the country, gives hope to children who watched the broadcast, praises NASA, and restores faith in the United States space program.

3.  Robert F. Kennedy Announces Death of Rev. Martin Luther King, Jr. – April 4, 1968 – en route to a political campaign stop in Indianapolis, RFK receives word of the King assassination, and speaks from the heart in an attempt to unify the country which could experience significant polarization; he holds an envelope with scribbled notes that he barely refers to.

4.  Rev. Martin Luther King, Jr. – “I Have a Dream” – August 28, 1963 – an electrifying, sincere, and emotional presentation filled with striking metaphors and allegories that marks a transition in civil rights

5.  Jim Valvano – ESPY “Don’t Ever Give Up” – March 3, 1993 – filled with terminal cancer, the famous NC State basketball coach stirs the crowd with hope, passion, and humor

You may ask where are these American speeches?  Yes,  they are great, and likely in a “top 20,” but….

JFK inaugural address – January 20, 1961 – upbeat and enthusiastic, but disorganized, and one famous line does not make an entire speech famous

Abraham Lincoln Gettysburg Address – November 19, 1863 – we all memorized it, but our effort is why we probably think it is great

Richard Nixon “Checkers” Speech – September 23, 1952 – the first of many defiant and denial attempts by an elusive liar

Barbara Jordan addresses Democratic National Convention  –  July 12, 1976 – a remarkable address by a woman of color who left us way too soon, but she was the star, not the speech

What do you think?  Do you have other favorites?  Let’s talk about it really soon!

Monday, September 2, 2013 Posted by | Karl's blog entries | , , , , , , , , , , , , , , , , , , , , , | Leave a comment

“The Top 100 Speeches” throughout United States history

Amerrican Rhetoric

If you click here you can check out “The Top 100 Speeches” at the American Rhetoric website.

Better yet, you can click on any/all of the 100 speeches and read the text.

And even better yet, you can click on any/all of them and download a pdf for your own personal media library.

Here are the “Top 10″:

1, Martin Luther King, Jr., “I Have A Dream”
2. John Fitzgerald Kennedy, Inaugural Address
3. Franklin Delano Roosevelt, First Inaugural Address
4. Franklin Delano Roosevelt, Pearl Harbor Address to the Nation
5. Barbara Charline Jordan, 1976 DNC Keynote Address
6. Richard Milhous Nixon, “Checkers”
7. Malcolm X, “The Ballot or the Bullet”
8. Ronald Wilson Reagan, Shuttle ”Challenger” Disaster Address
9. John Fitzgerald Kennedy, Houston Ministerial Association Speech
10. Lyndon Baines Johnson, “We Shall Overcome”

I haven’t as yet checked out all of them but already know that most of these ten and the other 90 can also be seen on film. Thank you Google!

While on the subject of great speeches, I also high recommend William Safire’s Lend Me Your Ears: Great Speeches in History, Updated and Expanded Edition. Amazon now sells a hardbound edition for only $29.70, a 34% discount. For anyone who has a keen interest in great speeches, this would be an outstanding holiday gift. Just a thought….

Thursday, December 20, 2012 Posted by | Bob's blog entries | , , , , , , , , , , , , , , , | Leave a comment

Blogging on Business Update from Bob Morris (Week of 12/3/12)

BOB Banner

I hope that at least a few of these recent posts will be of interest to you:

BOOK REVIEWS

Harder Than I Thought: Adventures of a Twenty-First Century Leader
Robert D. Austin, Richard L. Nolan, and Shannon O’Donnell

Leapfrogging: Harness the Power of Surprise for Business Breakthroughs
Soren Kaplan

The Talent Masters: Why Smart Leaders Put People Before Numbers
Bill Conaty and Ram Charan

Rework
Jason Fried and David Heinemeier Hansson

Strategy for You: Building a Bridge to the Life You Want
Rich Horwath

INTERVIEWS

Tony Tjan (Cue Bal) in “The Corner Office”
Adam Bryant
The New York Times

William N. Thorndike, Jr.: An interview by Bob Morris

The Thought Leader Interview: William J. O’Rourke
Ann Graham
strategy+business

Michael J. Mauboussin: An interview by Bob Morris, Part 1

Yves Doz and Keeley Wilson: An interview by Bob Morris

COMMENTARIES

“3 words that’ll change your life”
Steve Tobak
CBS MoneyWatch/CBS Interactive Business Network

“How to Keep Your To-Do List Fresh with the 3-Day Rule”
Management Tip of the Day
HBR

John Cleese on “5 Factors to Make Your Life More Creative”
Maria Popova

“How to resolve the current ‘gridlock’ in the federal government
BOB

“Allies and Acquaintances: Two Key Types of Professional Relationships”
Reid Hoffman

“How to Create a Vision that Motivates Your Team”
Management Tip of the Day
HBR

“The One-Minute Change That Will Transform Your Company”
Lisa Earle McLeod
Fast Company

“Fighting the Fears That Block Creativity”
Tom Kelley and David Kelley
HBR

“How can we use social media to differentiate our company from our competition?”
BOB

“Lincoln and leadership”
Schumpeter column
The Economist

“Creation Myth: Xerox PARC, Apple, and the truth about innovation”
Malcolm Gladwell
The New Yorker

“Resilience Quotations: Part 3″
BOB

“Two Routes to Resilience”
Clark G. Gilbert, Matthew J. Eyring, and Richard N. Foster
HBR

“What if I cannot afford a consultant?”
BOB

* * *

To check out these resources and other content, please click here.

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Sunday, December 9, 2012 Posted by | Bob's blog entries | , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

HBR Guide to Getting the Right Work Done: A book review by Bob Morris

HBR Guide to Getting the Right Work DoneGetting-the-Right Various Contributors
Harvard Business Review Press (2012)

“There is surely nothing quite so useless as doing with great efficiency what should not be done at all.” Peter Drucker

This is one of the first volumes in a new series of anthologies of articles previously published in Harvard Business Review, in this instance 27 of them, in which their authors share their insights concerning a major business subject, in this instance getting the right work done.

As is also true of volumes in other such series, notably HBR Essentials, HBR Must Reads, and HBR Management Tips, HBR Guides offer great value in several ways. Here are two: Cutting-edge thinking from a variety of primary sources in a single volume at a price (about $12.50 from Amazon in the bound version) for a fraction of what article reprints would cost.

The material in this volume is organized within nine sections. All of it is of outstanding quality and value. Some of it is of special interest to me, as indicated:

o Section 1: GET STARTED
Of Special Interest: “Being More Productive, An Interview with David Allen and Tony Schwartz”
Do you need the right system or the right frame of mind?, conducted by David McGinn (Pages 23-31)

o Section 2: PRIORITIZE YOUR WORK
Of Special Interest: “Get a Raise by Getting the Right Work Done”
Focus on the work that will bring the greatest reward — for your organization and for you,
Peter Bregman (35-38)

o Section 3: ORGANIZE YOUR TIME
Of Special Interest: “Stop Procrastinating — Now”
Five tips for breaking this [some believe] bad habit, Amy Gallo (53-56)

o Section 4: DELEGATE EFFECTIVELY
Of Special Interest: “Management Time: Who’s Got the Monkey?”
Delegate, Delegate, Delegate, William Oncken, Jr. and Donald L. Wass, with a commentary by Stephen R. Covey (87-107)

o Section 5: CREATE RITUALS
Of Special Interest: “Use a Ten-Minute Diary to Stay on Track”
The best way to spend the last ten minutes of your day, Teresa Amabile and Steven Kramer (125-131)

o Section 6: RENEW YOUR ENERGY
Of Special Interest: “How to Accomplish More by Doing Less”
Take breaks to get more done, Tony Schwartz (135-137)

o Section 7: TAKE CONTROL OF YOUR E-MAIL
Of Special Interest: “Simplify Your E-mail”
Three folders will do it, Gina Trapani (153-156)

o Section 8: MAINTAIN YOUR NEW APPROACH
Of Special Interest: “Sustaining Your Productivity System”
You’ve become productive! Now keep it up, Alexandra Samuel (165-168)

o Section 9: EXPLORE FURTHER
Of Special Interest: “More Productivity Books to Explore”
Summaries of three popular titles by Covey, Morgenstern, and Allen, Ilan Mochari (171-174)

The material was selected to help those who read this book improve in areas that include prioritizing, staying focused, working less but accomplishing more, ending bad habits and strengthening good ones, formulating to-do lists that really work, dismantling overwhelming projects into manageable parts, avoiding or eliminating e-mail overload, and refueling energy.

If you need assistance in any of these areas, this book will be of invaluable assistance, both now and in months and years to come.

Tuesday, December 4, 2012 Posted by | Bob's blog entries | , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

William N. Thorndike, Jr.: An Interview by Bob Morris

Thorndike, WilliamWilliam N. Thorndike, Jr. founded Housatonic Partners in Boston in 1994 and has been Managing Director since that time.  Prior to that, he worked with T. Rowe Price Associates where he did investment research in the nascent field of business services and Walker & Company where he was named to the Board of Directors. Will is a graduate of Harvard College and the Stanford Graduate School of Business.  He is a Director of Alta Colleges; Carillon Assisted Living, LLC; Liberty Towers, LLC; OASIS Group Ltd.; QMC International, LLC; White Flower Farm, Inc., a Trustee of Stanford Business School Trust, and College of the Atlantic (Chair) and a founding partner at FARM, a social impact investing fund/collaborative. His book, The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success, was published by Harvard Business Review Press (October 2012).

Here is an excerpt from my interview of him. To read the complete interview, please click here.
*     *     *
Morris: Before discussing The Outsiders, a few general questions. First, who has had the greatest influence on your personal growth? How so?Thorndike:  My wonderful parents, both of whom are still alive, as well as selected teachers and coaches and professional mentors across many years.Morris: The greatest impact on your professional development? How so?Thorndike:  I worked in a lean, entrepreneurial operating (publishing) company right out of college and then in an investment management operation.  I was shaped enormously by both of these professional experiences and by a lot of outside reading (including years of Berkshire Hathaway annual reports) over the first 10-15 years of my career.

Morris: Years ago, was there a turning point (if not an epiphany) that set you on the career course you continue to follow? Please explain.

Thorndike:  At age 23, on a summer vacation in Maine, I read the first chapter [on Buffett] in John Train’s Money Masters and realized two things:  (1) there were both good and bad businesses in the broader economy and it was much better to be invested in the former than the latter – a simple but powerful idea, and (2) one could make a living as an investor outside of a large firm.

Morris: To what extent has your formal education been invaluable to what you have accomplished in life thus far?

Thorndike:  I’ve been fortunate to have an excellent mix of a liberal arts (English literature, history, etc.) background and a grounding in the analytical foundation of the MBA curriculum.  I’d like to think this combination allows for a varied “latticework” of perspectives and models.

Morris: What do you know now about business world that you wish you knew when you when to work full-time for the first time? Why?

Thorndike:  The importance of getting on the “right train” in your career.  Finding an industry that’s intellectually interesting and has attractive growth and economic characteristics (my first job was in book publishing which had plenty of the former but none of the latter).

Morris: Of all the films that you have seen, which – in your opinion – best dramatizes important business principles? Please explain.

Thorndike:  The Conversation starring Gene Hackman and directed by Francis Ford Coppola, in which a lone protagonist tries to make sense of a fuzzy recording of a clandestine conversation.  Much like a CEO trying to focus and prioritize on what is important in a sea of data and media noise.

Morris:  From which non-business book have you learned the most valuable lessons about business? Please explain.

Thorndike:  Two non-business books served as loose models for The Outsiders – JFK’s Profiles in Courage and Richard Hofstadter’s The American Political Tradition, both interesting group biographies that highlighted a variety of non-conformist leaders and approaches.

*     *     *

To read the complete interview, please click here.

Will cordially invites you to check out the resources at these websites:
Housantonic Partners website
The Outsiders Amazon page

Monday, December 3, 2012 Posted by | Bob's blog entries | , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Blogging on Business Update from Bob Morris: Week of 10/22/12

Here are some recent posts that may be of interest:

REVIEWS

The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success
William N. Thorndike, Jr.

Advocacy: Championing Ideas and Influencing Others
John Daly

The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line
David Horsager

Entrepreneurial Nation: Why Manufacturing Is Still Key to America’s Future
Ro Khanna

Paid to Think: A Leader’s Toolkit for Redefining Your Future
David Goldsmith with Lorrie Goldsmith

How Remarkable Women Lead: The Breakthrough Model for Work and Life
Joanna Barsh and Susie Cranston with Geoffrey Lewis

INTERVIEWS

Kevin Liles (KWL Enterprises) in “The Corner Office”
Conducted by Adam Bryant
New York Times

COMMENTARIES

“Can’t We All Just Get Along?”
Mike Prokopeak
Talent Management magazine

“Listen up, biz leaders: It’s time to rethink everything”
Geoff Colvin
Fortune magazine

“Why Rooster Cogburn would probably get into Harvard”
Blogging on Business

“The most valuable lessons that CEOs can learn from the U.S. Navy’s five-star admirals”
Blogging on Business

“A New Game Plan for Planning 2013″
Andrea Kates
Business Genome website

“David Ogilvy on effective communication”
Blogging on Books

“Why Command-and-Control Leadership Is Here to Stay”
Herminia Ibarra
Harvard Business Review

“Jedi Mind Tricks: 17 Lesser Known Ways to Persuade People”
Peep Laja
Conversion XL website

“Winning the $30 trillion decathlon: How to succeed in emerging markets”
Yuval Atsmon, Peter Child, Richard Dobbs, and Laxman Narasimhan
The McKinsey Quarterly

“How to Put Failure in Its Proper Place”
Whitney Johnson for the Harvard
Harvard Business Review

“Big Data: The Management Revolution”
Andrew McAfee and Erik Brynjolfss
Harvard Business Review

“How and Why Frameworks Improve Performance When Adopted at Any Level of an Organization”
APQC (American Productivity & Quality Center)

“Quotations from and for lovers of books”
Blogging on Business

“20 Lessons Internet Marketers Can Learn from Warren Buffett”
“Tyler”
seohosting.com

* * *

To check out these resources and other content, please click here.

To subscribe via RSS Reader, please click here.

Sunday, October 28, 2012 Posted by | Bob's blog entries | , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

“In the Final Analysis, the Rich Must Not Ignore the Poor” – Dr. Martin Luther King, Jr.

One reason that we stop and think about the great causes on Martin Luther King Day is that no one has replaced him.  It was his voice that was so strong, and his message could not be ignored.  There is no other Dr. Martin Luther King, Jr., and so we return to his words so often – especially on this day.

In his clear voice, he reminded us of the dangers, the wrongs, the challenges that faced us.  He did so with great passion, and with great depth and substance.

It is almost impossible to single out a quote or two.  There are so many.  And, yes, he repeated key phrases, in different places.  But for this Martin Luther King Day, let me point out two of his themes.  One, his attention to the great injustice of poverty.  The other, the reminder that there is great dignity in honest, physical work.

Dr. King with his Nobel Peace Prize

#1 – Regarding poverty.  These excerpts come from his Nobel Lecture, delivered on December 11, 1964, after receiving the 1964 Nobel Peace Prize.  (You can read the full Lecture here).

In a sense the poverty of the poor in America is more frustrating than the poverty of Africa and Asia. The misery of the poor in Africa and Asia is shared misery, a fact of life for the vast majority; they are all poor together as a result of years of exploitation and underdevelopment. In sad contrast, the poor in America know that they live in the richest nation in the world, and that even though they are perishing on a lonely island of poverty they are surrounded by a vast ocean of material prosperity. Glistening towers of glass and steel easily seen from their slum dwellings spring up almost overnight. Jet liners speed over their ghettoes at 600 miles an hour; satellites streak through outer space and reveal details of the moon. President Johnson, in his State of the Union Message1, emphasized this contradiction when he heralded the United States’ “highest standard of living in the world”, and deplored that it was accompanied by “dislocation; loss of jobs, and the specter of poverty in the midst of plenty.”

In the final analysis, the rich must not ignore the poor because both rich and poor are tied in a single garment of destiny. All life is interrelated, and all men are interdependent. The agony of the poor diminishes the rich, and the salvation of the poor enlarges the rich. We are inevitably our brothers’ keeper because of the interrelated structure of reality. John Donne interpreted this truth in graphic terms when he affirmed:

No man is an Iland, intire of its selfe:
every
man is a peece of the Continent, a part of the
 maine:
if a Clod bee washed away by the Sea,
 Europe is the lesse,
as well as if a Promontorie
 were,
as well as if a Mannor of thy friends
 or of thine owne were:
any mans death 
diminishes me, because I am involved in 
Mankinde:
and therefore never send to know 
for whom the bell tolls:
it tolls for thee.

Notice again these lines:

In the final analysis, the rich must not ignore the poor because both rich and poor are tied in a single garment of destiny. All life is interrelated, and all men are interdependent. The agony of the poor diminishes the rich, and the salvation of the poor enlarges the rich.

There is a lot of discussion these days about the top 1%, and then the rest of us.  But those at the “bottom” literally suffer “the agony of the poor.”  And, at the very least, there shoud be genuine compassion from all of us, regardless of where we fall in the “percentages,” for this agony – for these real people, who suffer genuine difficulty.

#2 – Regarding the dignity of genuine, hard work. 

There are some who argue that our society is inviting laziness, “dependence” on programs of one kind or another.  Personally, I think this is an incorrect and misplaced “reading” of the culture…  But Dr. King would never have stood for “handouts” to replace hard work.  Just last night, the Golden Globe for best supporting actress in a film went to Octavia Spencer who played a maid in the Civil Rights era movie “The Help.”  Spencer quoted Dr. Martin Luther King Jr. in her acceptance:

“All labor that uplifts humanity has dignity and importance.”

(Read more about her acceptance speech here).

The line that best captures this was delivered by Dr. King in Jamaica in 1965:

“If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.”

Dr. King speaking in Jamaica

Care about, and help the poor.  Do whatever work you have to do very well, for there is great dignity and importance in all labor that uplifts humanity.

In his speech in Jamaica, Dr. King said:

“The time is always right to do right.”

Yes, it is.  It is always the time to do right…

These are reminders for us all on this Martin Luther King, Jr. Day.

Monday, January 16, 2012 Posted by | Randy's blog entries | , , , , , | Leave a comment

Putting Steve Jobs in perspective

Photo Credit: Justin Sullivan/GETTY IMAGES

Here is an excerpt from an especially insightful article written by Nancy Koehn. It is part of The Washington Post‘s recent  On Leadership roundtable exploring Tim Cook’s succession of Steve Jobs as CEO of Apple, and how to follow in the footsteps of an icon. At the conclusion of the excerpt, I provide links to several other outstanding articles. To read all of Koehn’s complete article, please click here.

*     *     *

At this week’s iPhone 5 launch, we have our first official glimpse into Tim Cook’s leadership style as he takes the stage as Apple’s CEO. Many wonder how Cook will handle running a business handed over by one of greatest leaders and entrepreneurs of our time, Steve Jobs. Jobs is an icon who forever changed the way we connect. However, he was not the first American business leader to exercise tremendous influence over the way people live and think about what is possible. And this is not the first time such a leader has been replaced.

True, Jobs is on a short list of great American entrepreneurs. Along with Henry Ford, Andrew Carnegie, John Rockefeller and Estée Lauder, Jobs has had an exceptional ability to envision what could be: products and services we couldn’t have imagined that we now can’t live without. These leaders all share an intense passion, a driving persistence, a keen sense of strategy and a relentless focus on the details of executing their respective visions. In the 14 years since he returned to the company he helped found, Jobs has embodied all of these attributes (as Apple’s long streak of product homeruns, its $350 billion market capitalization and its powerful brand attest). Given this context, the elephant in the room at the iPhone 5 launch is this: With Jobs gone, can Tim Cook carry the legacy?

Jobs has said he spent a lot of time selecting and developing his executive team. But Apple is not generally known for nurturing talent and giving its smart people the authority and scope to grow on the job. With Jobs’s dogged focus on “what’s next,” as well as his reputation for holding the reins of power tightly, it is reasonable to ask whether he has had the bandwidth (and inclination) to develop a succession plan that could render him obsolete.

But, history offers up several examples of gifted, charismatic (and controlling) founders successfully passing the baton to their successors. Take Thomas J. Watson, Sr., at IBM. By the time his son, Thomas J. Watson, Jr., took over in the 1950s, many of his father’s contributions had been baked into the company culture. Not only did this keep the organization from faltering during transition, it enabled the son to focus on the next stage of important changes as its market and customers evolved. At McDonald’s, Ray Kroc, who did more to create the fast-food company than anyone else, built a team from inside the company that could carry his leadership torch after he was no longer as active in the business.

The most decisive factor in a successful leadership transition—and the reason IBM and McDonald’s stayed strong—is whether the founder or CEO has effectively institutionalized his or her own contributions. Certainly those within Apple well understand Jobs’s values and attributes: his painstaking attention to detail, his boldness of vision and his confidence in understanding what the consumer wants. And as a longtime member of the company’s executive team, Tim Cook (who came to the company in 1998) has seen Jobs’s work ethic, energy and hands-on management style up close.

*     *     *

Nancy F. Koehn is a historian at the Harvard Business School and author, most recently, of The Story of American Business: From the Pages of the New York Times.

More On This Story:

Tim Cook, here’s how to lead Apple

Putting Steve Jobs in perspective

Should Tim Cook wear a black turtleneck?

More from On Leadership

Tuesday, October 4, 2011 Posted by | Bob's blog entries | , , , , , , , , , , , , , , , , , , , , | Leave a comment

Repeat It Until they Mock You – a Key Task of an Attentive Leader

“Until your people are mocking you, you’ve not repeated your message enough.”
Verne Harnish, Mastering the Rockefeller Habits

——-

Each semester, I handout copies of the full text of I Have a Dream, the great speech by Martin Luther King, Jr.  I take a fresh copy myself, and I have us work through the speech, circling each phrase that he repeats.  The list is overwhelming:  “now is the time” “100 years later,” “let freedom ring,” “all of God’s children,” “I have a dream,” “one day.”  Over and over and over again, he hammers home these key phrases.  This is part of the reason why the speech is burned so deeply into our collective memory.

We all need to take a lesson from Dr. King – especially at work.

We are so very busy, in our lives, and in our brains.  At work, we always have the incident/task/crisis of the moment demanding our attention.  So, if we want to focus on what is important in the big picture/over the long haul, it has to be front of mind, and put back in front of mind, time and time and time and time again.

In other words, one major job of a leader is to repeat what is important over and over and over and over again.  “until they mock you.”    There is no alternative to this.

Here’s how Mark Aesch, CEO of the Rochester Genesee Regional Transportation Authority (RGRTA) put it, in his book Driving Excellence:  Transform your Organization’s Culture – and Achieve Revolutionary Results:

With an issue this significant, putting it in front of any group of people once is not going to get it done.
You need to come back, time and again, to make people focus on the issue’s importance.
Everyone – bus operators, radio controllers, customer service personnel, up to and including the vice presidents – is nudged to tie our strategies to the most basic task they happen to be performing minute to minute.

How are you doing?  Are you repeating the key elements of your mission and your strategy over and over again to your people?

Are they mocking you yet?  If they are not, you’ve got some more repeating to do.

Monday, July 18, 2011 Posted by | Randy's blog entries | , , , , , , | Leave a comment

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